TrustFire MINIE Product Warranty & After-Sales Service Policy

Thank you for choosing the TrustFire MINIE mini keychain flashlight. We are committed to delivering high-quality lighting products and providing comprehensive after-sales support for every MINIE. Please read the following warranty terms carefully to understand your rights and responsibilities.


1. Warranty Period

TrustFire offers the following warranty coverage for the MINIE series:

Warranty Stage | Applicable Period | Responsible Party |

Retail Channel Warranty|Within 30 days from the date of purchase | Contact the original retailer for repair or replacement |
Manufacturer Warranty| Within 3 years from the date of purchase | Contact TrustFire directly for repair or replacement |

Note: TrustFire-branded flashlights are covered by a 3-year warranty. As part of the TrustFire product line, the MINIE is subject to this standard policy.



2. Battery Warranty

The built-in rechargeable lithium-ion battery of the MINIE is covered by a 1-year warranty. If the product becomes unusable due to battery quality issues within one year from the date of purchase, we will provide free repair or replacement service. This warranty applies only to battery performance failures under normal use and does not cover damage caused by human-induced factors, improper charging, or long-term lack of maintenance.


3. Warranty Coverage

This warranty applies to product failures caused by material defects or manufacturing process issues, including but not limited to:

- Defective circuit boards or LED emitters from the factory
- Quality issues with components such as switches and magnetic interfaces
- Performance anomalies under normal usage conditions


4. What Is NOT Covered

The following situations are excluded from warranty coverage:

1. Normal Wear and Tear: Scratches, surface oxidation, and other natural wear resulting from regular use
2. Human-Induced Damage, including but not limited to:
- Unauthorized disassembly, modification, or repair by non-authorized parties
- Physical damage caused by drops, impacts, crushing, or other accidents
- Misuse, abuse, or negligence
3. Improper Maintenance:
- Failure to charge the product as recommended over extended periods (see “User Maintenance Recommendations" below)
- Failure to clean dirt from the magnetic interface in a timely manner
- Charging the product while the Type-C port is still wet with water
4. Accessories: Attachments such as lanyards, key rings, and other included accessories are not covered under this warranty (in accordance with official warranty policies on accessories).



5. Warranty Claim Process

If your MINIE develops a fault within the warranty period, please follow the steps below:

Option 1: Contact Your Retailer First (Within 30 Days)

1. Reach out to the retailer from whom you purchased the MINIE
2. Provide proof of purchase (order number, receipt, etc.)
3. The retailer will assist with repair or replacement arrangements

Option 2: Contact TrustFire Directly (Beyond 30 Days / Retailer Unavailable)

1. Send an email** to our official after-sales email address: sales@trustfire.com
2. Prepare the following information:
- Order number (if purchased through official channels)
- Date of purchase
- Brief description of the issue (e.g., "High mode fails to turn on")
3. Follow the after-sales process:
- You may be asked to provide a short video showing the fault for faster diagnosis
- If return for repair is required, you will receive an after-sales number and a return form
4. Cost Policy:
- Within the warranty period: Repair costs are fully covered, but the shipping cost to return the product to TrustFire is borne by the buyer
- Beyond the warranty period or in cases of human-induced damage: The buyer will bear the cost of replacement parts and round-trip shipping

> Friendly Reminder: If you purchased your product through an e-commerce platform other than trustfire.com, we still provide warranty service. However, the return process will be coordinated according to that platform's after-sales policy.



6. User Maintenance Recommendations

Proper usage and maintenance habits will extend the lifespan of your MINIE and help preserve your warranty coverage:

- Long-Term Storage: If you do not plan to use the product for more than 3 months, we recommend charging it once every 3 months to prevent battery damage from over-discharge
- Charging Safety: If the Type-C charging port becomes wet with water, allow it to dry completely before charging
- Magnetic Interface Cleaning: After each use, clean any dirt from the magnetic port at the tail cap to maintain proper function
- Proper Storage: As the product features a split-body design, please store all parts carefully to avoid loss



7. Contact Us

If you have any questions about our warranty policy or need after-sales support, please reach out to the TrustFire official team:

- Official Website: www.trustfire.com
- After-Sales Email: support@trustfire.com / sales@trustfire.com
- Address: No.12 of Shouli Binhe Rd., Center of the Communities, Pingdi St., Longgang District, Shenzhen City, Guangdong Province, China. 518116


TrustFire is always committed to providing reliable products and exceptional service. Thank you for your trust and support.
The TrustFire Team