Shipping & Policy
payment method
International customers can choose a variety of payment methods:
(1) Use PayPal, which is preferred;
(2)Pay by credit card(Credit card payment requires 3D security certification. If your payment fails, please check your credit card balance and IP location. Please try to pay multiple times)
(3)You can send email to sales@trustfire.com with the product you want to order,
your shipping address and phone number. We will then create an invoice and send
you an electronic invoice for payment. After payment, we will ship your order.
Coupon / Promotion Code
Only one coupon code allowed per order
Fraud prevention measures
To reduce the increasing number of Internet sales fraud attempts, we reserve the right to require you to pay for your order
using our electronic invoice. We will accept each order on a case-by-case basis. We do encourage customers to pay with
PayPal because it screens credit cards for us and provides customers with fraud protection for sellers. We continue to
accept all credit cards. In some cases, we will refund your credit card payment and send you an electronic
invoice.Please understand that this is a methord to reduce the losses caused by fraudulent orders
TrustFire shipping method and shipping time
Order information modification:
What if I enter or provide the wrong address when placing an order?
The shipping information is automatically generated based on the "Shipping Address" entered when placing the order.
If the package is returned to us due to an insufficient address, you will be charged shipping costs to reship the package.
If you need to change your order, please call our office immediately or send an email to sales@trustfire.com or consult online at the official website
Therefore, if changes need to be made, they must be made quickly. Otherwise, your order will be shipped normally within 24 hours.
International Transport Policy
Please note: Many international countries require customers to pay customs fees / duties / taxes to accept packaging.
Please check your country, you can receive the cost of the package, let us talk about the settlement of customs fees.
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
- The time frame of an order delivery is divided into two parts:
- Processing time: 3-7 Days
- Shipping time: 14~30 Days
- Shipping methods: UPS 、DHL FedEx 、post officeups、Air mail
Shipping fee: Please check the shipping fee at checkout for different countries and regions
We now have our own warehouses in the US, Germany, UK, France, Japan, and the package will be shipped within 2 working days after payment received. Every order will have a tracking number once the package has shipped.
If you are located where we do not have a warehouse, shipping may take 15-30 days. Each order also comes with a tracking number.
For any and all enquiries, please write to support@trustfire.com for further assistance.